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What should I do if there is a customs issue?
Customs or the shipping carrier may request additional information. Customers are responsible for responding to such requests.
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How can I track my shipment?
You can track your order using the tracking number via Help Center > Track Order.
Tracking information will also be sent by email once the item is shipped.
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The order is marked as shipped, but I cannot see the tracking number.
The tracking number will be updated automatically within 1–3 business days after shipment.
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Why is my shipment delayed?
Delays may occur due to high order volume, stock shortages, customs clearance, or local carrier issues.
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My tracking shows “Delivered,” but I have not received my package.
Please check with the carrier or your delivery location (e.g., front desk, concierge).
If you still cannot locate your package, please contact us.
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How do I request a return or exchange?
Requests must be submitted within 7 days of delivery via Customer Support.
After approval, you must ship the item back using a courier.
Returns and exchanges will be processed after the returned item is received and inspected.
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Who is responsible for return shipping fees?
Shipping costs are the customer’s responsibility for change of mind.\nFor defective or incorrect items, the seller will cover the shipping costs.
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Are there cases where returns or exchanges are not allowed?
Returns or exchanges may be restricted if requested after 7 days of delivery, or if the item has been used, damaged, or the tags/labels have been removed.
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How are refunds processed?
Refunds will be issued via the original payment method, and processing typically takes about 3 business days.
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How is the refund amount calculated?
Shipping fees and any additional costs incurred during the return process may be deducted from the refund.
For partial returns, additional shipping charges may apply depending on the remaining order conditions.
