-
How is the payment currency applied?
The final amount is calculated based on the exchange rate at the time of payment, and the actual charged amount may vary depending on your card issuer.
-
I was charged twice for my order.
Temporary duplicate charges may occur during the payment process. Duplicate amounts will be automatically canceled or refunded.
If the issue persists, please contact your card issuer.
-
My card authorization was canceled after payment.
If your order was not successfully completed after authorization, the authorized amount will be automatically canceled.
-
How does international shipping work?
Orders are processed in the following steps:
Order Confirmation → Item Preparation → Domestic Warehouse Dispatch → International Shipment → Customs Clearance → Final Delivery
-
When will I receive my order?
Item preparation typically takes about 3 business days.
Shipping time varies depending on the destination country (approximately 5–9 business days).
Delays may occur due to stock availability, customs clearance, or local carrier conditions.
-
How are shipping fees calculated?
Shipping fees vary depending on order conditions such as total amount, item weight, destination country, and shipping method.
The final shipping fee will be displayed at checkout.
-
Can items be shipped separately?
Due to international shipping processes, all items are shipped together once they are fully prepared. Partial shipments are not available.
-
Can I update my shipping information after placing an order?
Changes can be requested before shipment by submitting an inquiry, but are not guaranteed.
-
Can I add items to my order before shipment?
Items cannot be added after the order is completed. Please cancel your order and place a new one.
-
How are customs duties and taxes applied?
Customs duties and taxes may apply depending on the destination country, and the amount is determined during the customs process.
